Every counterparty is different
Each insurer, agency and administrator has its own submission process, its own forms and its own idea of a complete file.
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For brokers and broker networksOne claim. One place. Everyone updated.
Claims arrive as inconsistent emails, calls and attachments. Someone in your office checks completeness, re-keys it and forwards it — then chases the acknowledgement. We take that layer, and leave the client relationship where it belongs.
- Lodge by link, email or phone
- Routed to insurer, agency or administrator
- Broker and client on one timeline
The problem
Brokers add administrators to chase work, not to advise clients.
Updates live in inboxes
Acknowledgements, information requests and progress updates sit across inboxes and portals, so nobody can see the whole claim in one place.
The client comes back to you
Because they cannot see who owns the next action, the client's only option is to ring the broker and ask.
What we run
The orchestration layer, not another broking system.
We are not trying to replace your broking platform. The gap is between the client, the broker and several claims counterparties — and that is what this sits across.
Lodge any way
A broker-branded web link, monitored email ingestion and phone-assisted capture — whichever the client reaches for.
Smart intake
Dynamic questions and document checklists by claim class, so the file is complete before it goes anywhere.
One claim file
A structured incident record with documents, contacts, policy details and consent held together.
Counterparty routing
Insurer, agency and administrator rules, with a consistent submission pack built for each.
Acknowledgement control
Response timers, automated reminders and human escalation when a counterparty goes quiet.
Shared timeline
Broker and client see the same verified milestones, so the status call stops happening.
Named ownership
A Clarion specialist owns exceptions and follow-up through to handback or closure.
Management view
Volume, acknowledgement time, next action, overdue items and client communication history.
How you can take it
Three levels, depending on how much you want to keep.
Platform
Digital intake, a structured file, routing, reminders and shared updates. Your team still works the claim.
Managed
The platform, plus Clarion-owned follow-up and exception handling. Your team stops chasing.
Specialist
The managed service, plus technical claims advice or delegated handling where you are authorised for it.
Questions we are asked
The things brokers check first.
What happens when a claim email arrives?
It is read along with its attachments, structured into a first notice of loss and routed to the right counterparty, with a handler approving before anything is submitted.
Who updates the client and the insurer?
We do. Reminders and follow-ups run automatically and are recorded against the claim, so you can see what was sent and when.
Are code timeframes tracked?
Yes. Response timers run on every claim, with escalation to a named Clarion specialist when a counterparty goes quiet.
Does it work with every insurer?
We confirm how each insurer, agency or administrator accepts claims when we set you up, and build a consistent submission pack for each.
Can we keep our own claims team?
Yes. Take the platform only and your team still works the claim, or step up to the managed service and we own the follow-up.
Running a pilot would answer this faster.
Two to four brokerages, motor plus one non-motor class, email-first with no new carrier integrations. We measure broker touches per claim and how long acknowledgement takes.