Real-time claim status
Every open claim tracked live, from first notice through to settlement and closure. No waiting for a weekly report.
Platform
Full visibility. No surprises.
A monthly PDF tells you what went wrong last month. Every client gets a live portal instead — claim status, timeframe tracking and management information, available around the clock and showing you what we see as we see it.
- Role-based for any persona
- Exportable on demand
- Same data we work from
What it shows
The answers people normally have to ask for.
SLA and GICOP tracking
Which claims are on track, approaching a breach or escalated — with alerts firing before a timeframe is missed rather than after.
Management information
Customisable dashboards for average cost, days to close, recovery performance and volume trends, exportable on demand.
One-click regulatory reporting
ASIC, AFCA and GICOP reports generated from the live file, removing the manual aggregation that creates errors.
Driver and claimant notifications
Automated SMS and email updates at each stage, so your team is not the status desk.
Repair authorisations
Fleet managers approve or defer repairs from their own view, against a costed recommendation with the evidence attached.
Personas
Everyone sees their part. Nobody sees more than they should.
The portal is role-based, so any persona can be configured — head office, division, site, driver, or a broker or insurer on a limited view. Each sees only what that role should see of the same record.
That matters most in a large fleet, where a site manager needs their own vehicles and head office needs the whole programme, and neither should be emailing the other for a status update.
- Head office, division and site views
- Driver self-service status and notifications
- Limited broker and insurer views
- Delegated authority applied per role
See it with your data shape in it.
Bring a vehicle list and a month of claims and we will show you the dashboards your team would actually open.