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Resources

What we have learned, and where to find us.

Case studies from live programmes, the industry events we attend and speak at, and what we publish as the business grows.

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A quiet reading area at night, material worth reading on the table.

Browse

Four places to look.

Case studies

What a programme looked like before, what changed, and the numbers behind it.

Blog

What we argue for, at length — the first 48 hours, physical delivery, and why independence is structural.

Events

Where we are speaking, exhibiting or simply in the room this year.

News

Announcements, appointments and what we are building next.

From the blog

The argument, at length.

Short pieces on the parts of a claim that decide its cost, written by the people who run them.

The first 48 hours decide the claim

Most of a claim’s cost and almost all of its recovery value are settled in the first two days, usually by someone who was not thinking about cost at all. Why so little attention goes there, and the five things worth changing.

Looking for something specific?

If you want the capability statement, a reference, or to talk to someone who runs this day to day, ask.

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