Towing
National on-call coordination from the incident scene, with the driver kept on the line until recovery is arranged.
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Fleet and insuranceThe services that keep a claim moving.
A claim stalls on the small things — nobody arranged the tow, the hire car ran three weeks past entitlement, the glass job was never attached to the file. These are coordinated inside the claim workflow rather than around it.
- Coordinated from the claim record
- Entitlement enforced, not assumed
- National on-call coverage
What is included
Arranged, tracked and closed on the claim.
Replacement vehicles
Hire and replacement vehicles for at-fault and not-at-fault claims, managed to entitlement and closed on time rather than when someone remembers.
Windscreen and glass
Repair and replacement handled inside the claim workflow, including ADAS recalibration where the vehicle needs it.
Total loss and salvage
Valuation, write-off notification, finance payout and salvage disposal, managed through to settlement.
Fraud detection
Clara AI anomaly flagging and rules-based escalation at intake, with image integrity checks against recycled or manipulated photos.
Telematics triggers
Incident triggers ingested directly from fleet telematics providers, so a claim can start before the driver calls.
Why it sits inside the claim
Every one of these is a cost line somebody has to approve.
Run as separate arrangements, ancillary services are where programmes quietly leak: a hire car nobody closed, a tow invoiced twice, glass billed outside the claim.
Inside the workflow, each one carries an authority limit, a category and an end date. Spend is tracked by category and matched against the authorised amount, and the claim cannot close with an open arrangement still running.
These work inside the claim, not beside it.
Ancillary coordination runs as part of accident management rather than as a service on its own — the authority limits, the entitlement dates and the spend tracking only hold when the claim owns them.