Reserves and authority
Reserves set and maintained, and delegated authority enforced on every approval rather than checked afterwards.
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FleetThe driver calls once. We do the rest.
A fleet accident turns into a dozen phone calls — tow truck, repairer, hire car, insurer, the driver's manager. We take the whole sequence off your desk and run it to milestones, on one record you can see into at any time.
- Five lodgement channels, 24/7
- No app for the driver to install
- Light vehicles to heavy trucks and plant
How a claim arrives
Rego and surname is all a driver needs.
Everything else comes from your fleet file. However the claim arrives, it produces the same structured record.
01
QR code, web link or SMS
The driver lodges from the handset at the scene. No app, no login, and drafts save as they go so a bad signal does not cost them the form.
- Guided walkaround or a lighter angle-by-angle photo checklist
- Image quality checked live, with registration and VIN captured
- A scan link can be sent later if photos were not possible at the scene
02
Phone, 24/7
Our team lodges through the same structured form, so a phone call produces the same record as a digital lodgement — not a note someone has to re-key.
- First notice of loss answered around the clock
- Driver kept on the line while towing is arranged where needed
- Claim reference issued on the call
03
Email ingestion
A forwarded email is read, classified and used to pre-populate the claim. A handler reviews and approves it before it is lodged.
- Attachments read and filed against the claim
- Licences, registration papers and repairer documents lifted, not typed
- Human approval before anything becomes a claim
04
API
Your systems — or your customer's — raise the claim directly, with a unique key on every lodgement.
- Fleet management system integration
- Telematics incident triggers ingested directly
- A retry never creates a duplicate claim
What we run
Six stages, one accountable team.
01
Lodge
Five channels, 24/7. One structured claim however it arrives.
02
Triage & assess
Clara reads the damage, then your rules decide the pathway.
03
Administer
Reserves, authority limits, quotes and invoices matched.
04
Repair & return
Repairer, replacement vehicle and towing run to milestones.
05
Third party
Claims against the fleet tested, negotiated and settled.
06
Recover
Flagged at lodgement, evidence kept, limitation dates tracked.
Your rules, your pathways.
Pathways, excess levels, authority limits and replacement-vehicle entitlement are configured per client — and per division or site within one. Settings, not code.
The decision to repair now or defer stays with the fleet manager. We present a costed recommendation with the evidence behind it, and they choose. Safety items are never a choice.
Cost control
Payment cannot vary from the approved estimate.
That single rule is where a surprising amount of leakage is usually found.
Quote and invoice matching
Invoices matched against the authorised amount, with spend tracked by category and GST handled correctly.
Pre-existing damage separated
Earlier damage is identified and kept apart from the new incident, which limits supplements and opportunistic claims.
TowingReplacement vehiclesWindscreen and glassTotal loss and salvageThird-party claims defenceUnder-excess claimsFund accountsAnnual aggregatesDays off road reporting
Questions we get asked
The things fleet managers check first.
Do our drivers need to download anything?
No. Lodgement is a web link, a QR code or an SMS, and photo capture runs in the phone's browser on iOS and Android. If the driver cannot take photos at the scene, a handler sends a scan link later and the claim keeps moving.
Can we take only part of the service?
Yes. The service is modular — take the whole accident lifecycle or a single part of it, such as assessing or recoveries. It all runs on one claim record, so nothing is re-keyed when you add more later.
Who decides whether a vehicle is repaired?
You do. We present a costed recommendation with the supporting evidence and the fleet manager chooses to repair now or defer. Safety-related items are not presented as a choice.
Is Clara AI making decisions on its own?
No. Human oversight is retained today: every damage result is checked by a desktop assessor and labour rates are still being calibrated. Straight-through processing follows only once accuracy is proven to your satisfaction, with quarterly audits after that.
Do you cover heavy vehicles?
Yes — heavy trucks, trailers, buses, plant and machinery, with repairers matched to the vehicle class. Downtime is where heavy fleet claims cost most, so those jobs are managed against turnaround benchmarks.
Show us a month of your claims.
We will walk a real file through the workflow and show you where the time and the money currently go.