Clarion Claims

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Insurance

Motor claims handled end to end, and visible at every step.

For insurers, underwriting agencies and MGAs. One accountable team runs lodgement, liability, repair, third-party, recovery, fund accounts, aggregates and bordereaux — inside the authority you set.

Talk to usHow the models work
  • Delegated authority enforced on every approval
  • GICOP, AFCA and CPS 230 built in
  • Bordereaux and aggregates handled
A motor claim moving through liability, repair and recovery.
What we handle

The portfolio, not just the easy half of it.

Motor insurance products

Written by insurers, underwriting agencies and MGAs, and placed by brokers.

  • Private and commercial motor claims
  • Third-party property damage and liability
  • Commercial motor written through underwriting agencies
  • Exotic, prestige and high-value vehicles
  • Dealer portfolios

Fleet motor programmes

Corporate and government fleets, fleet management companies, rental and leasing, and self-insured operators.

  • Accident management from roadside to return
  • Heavy trucks, trailers, buses, plant and machinery
  • Under-excess and over-excess claims, kept separate
  • Fund accounts and annual aggregates
  • Days off road and replacement vehicles
On-site and desktop assessingRecoveries and subrogationTowing, hire, glass and total lossFleet manager portalRepair authorisationsBordereaux reporting
The operating standard

First notice to closure, on one record.

01
FNOL and lodge
Online, QR, phone, email or API. 24/7 first notice of loss.
02
Acknowledge
Claim number and tracking link in seconds. The code clock starts.
03
Triage and assess
Liability and damage triaged together. Clara AI scan, desktop or on-site.
04
Decision
Repair, cash settle or total loss, within delegated authority.
05
Repair and rental
Network repairer, parts, ADAS, hire car or replacement truck.
06
Recover and close
Third-party demands, salvage, limitation dates — then survey and close.
For agencies in particular

The code obligations sit with us, under contract.

Your authority matrix, enforced

Delegated authority is applied at the point of approval rather than audited later, with separate environments per principal.

Penalties attached to us

Complaints handling and code obligations are ours under contract — not a best-efforts clause with your licence behind it.

Reporting you can file

ASIC, AFCA and GICOP reports generate from the live file in one click. No spreadsheet reconciliation before a board pack.

Testing outsourcing, or changing administrator?

We will run a sample cohort through the workflow and show you cycle time, leakage points and what the reporting looks like before you commit to anything.

Talk to usSee the platform