Home / Our services / Property claims
InsuranceProperty claims, settled inside your authority.
Commercial, residential and strata losses handled end to end for insurers, MGAs and underwriting agencies — with code timeframes tracked as live clocks and settlement delegated inside the matrix you set.
- SME, strata, industrial, hospitality and landlord
- Make-safe and CAT response
- Vulnerable customer protocols
Commercial, residential and the claims nobody wants on a Friday.
Commercial property
End-to-end management of commercial losses for insurers and agencies writing SME, strata, industrial, hospitality and landlord classes.
- First notice intake and liability determination
- Scope of loss and quantum assessment
- Builder and supplier network management
- Delegated settlement within the agreed authority matrix
Residential and strata
Personal lines and strata claims handled with a customer-first approach and the compliance that goes with it.
- Residential building and contents claims
- Strata and owners corporation claims
- Cash settlement and repair pathway management
- Financial hardship and vulnerable customer support
Emergency response
Make-safe and catastrophe response, mobilised when volume arrives all at once rather than spread across a month.
- Emergency contractor dispatch and site securing
- Rapid mobilisation for high-volume CAT and weather events
- Contents valuation and settlement
Recoveries and disputes
Recovery flagged at first notice across all property classes, and disputes tracked to the code timeframes.
- Subrogation across all property classes
- Limitation period tracking and automated alerts
- Internal dispute resolution tracking and AFCA escalation
- Clara AI anomaly flagging
The same platform, the same obligations, the same audit trail.
Property claims fail on timeframes and documentation more often than on quantum. Acknowledgement, decision and internal dispute clocks run live on every claim, and closure documentation is generated to the required standard rather than typed from memory.
Because property runs on the same platform as motor, an insurer or agency writing both sees one reporting standard across the account instead of two administrators with two formats.
Writing property through an agency?
We will map your authority matrix and timeframes into the workflow and show you what the reporting looks like before anything moves.