The work sits with suppliers
Repairers, builders, loss adjusters, tow operators, restorers and hire providers do the work. Their systems hold the real status, and most of it never reaches the claim file until someone asks.
Platform
Most of a claim happens outside your claims team.
Most of any claim sits with somebody else — a repairer, a builder, a loss adjuster, a tow operator, a hire provider, the insurer, the policy system. If you cannot see into that, you are managing a claim you can only half see.
- Motor and property
- Insurers, adjusters, contractors and policy systems
- Integration-first by design
The problem
The claim leaves the building on day one.
A claims department owns the file. It does not own the repair, the tow, the assessment, the hire car, the parts or the policy record — and that is where the time and most of the cost actually go.
The cover sits in the policy system
Entitlement, excess, endorsements and limits live in a core system the claims team often cannot query directly — so cover questions become emails.
The decision sits with the insurer
Authority, reserves and settlement approval sit with the insurer or the agency. Each handover is a pause, and every pause is another email and another day.
The ecosystem
Connected to the people the claim actually runs through.
Motor and property both. We connect to the systems each party already uses rather than asking them to log into ours — nobody adopts a new system to help somebody else's claim.
Insurers and agencies
Claims raised, updated and settled against the insurer's or agency's own systems, with authority and bordereaux flowing back.
Policy and core systems
Cover, excess and endorsement detail read from the policy system, so entitlement questions are answered on the record rather than by email.
Repairer and assessing systems
Quotes, assessments, authority and job progress move between the repairer's system and the claim without re-keying at either end.
Loss adjusters
Independent and in-house adjusters work the same file, so the scope, the report and the site photographs land on the claim instead of in an inbox.
Estimating platforms
Scope and estimate data exchanged with the estimating platform the adjuster or builder already uses, so the figure on the claim is the figure they produced.
Builders and contractors
Make-safe, restoration and trade contractors connected so job status, variations and completion sit on the claim rather than arriving as an invoice.
Towing, hire and salvage
Motor suppliers connected so each arrangement carries its cost, its authority and its end date on the claim.
Fleet and asset systems
Vehicle master data flows in, so a driver needs only a registration and a surname to lodge. Claim status and cost flow back against the asset.
Telematics
Incident triggers ingested directly from telematics providers, so a claim can open before the driver thinks to call.
What the connections buy you
Log in once. See everything at once.
Connection is not the point — what it produces is. Every update from your team, the repairer, the assessor, the supplier and the insurer lands on the same record, so one login shows you the whole claim rather than your part of it.
Visibility across the whole claim
Not just the part your team touches. Repair stage, hire days running, assessment booked, parts ordered, payment made — on one record, in one place.
Transparency between the parties
Everyone sees the same verified milestones at the same time. The broker, the fleet manager, the insurer and the driver stop holding four different versions of the truth.
Live updates, not weekly reports
Status changes when the thing changes, because it comes from the system where the work happened — not from someone remembering to tell you.
Feedback that goes back out
Turnaround, rework and cost data flow back to repairers and suppliers as performance they can see, which is what actually moves a panel's behaviour.
Where an API does not exist yet
We will build the connection.
There is no list of supported systems you have to fit into. If a counterparty matters to your programme, we connect to it.
Plenty of counterparties have no API and will not have one soon, and waiting for them is how integration projects stall. Secure links, structured claim packs and monitored email ingestion carry the load instead: a forwarded email is read, classified and used to pre-populate the claim, a handler approves it, and the record ends up the same shape as an API lodgement.
- Monitored email ingestion with human approval
- Structured submission packs per counterparty
- An ACORD-aligned internal model, so each integration maps once
- A retry never creates a duplicate claim
- Direct APIs added where they are available
Tell us what you run.
Name your policy system, fleet system, telematics provider, suppliers and insurers. We will tell you what connects today, what we would build, and what would be email-first to begin with.