Clara reads every claim before a handler opens it.
Clara is the intelligence across the claim record, not a chatbot bolted to the front. She summarises the incident in a sentence and scores it the moment it arrives, so urgent and complex claims reach the right person first.
- Five triage signals at intake
- Reasoning is auditable
- Human oversight retained today
Four jobs, from first notice to closure.
Reads and classifies
Emails, licences, registration papers and repairer documents are read and the detail lifted onto the claim rather than typed by someone.
- Forwarded email read, classified and used to pre-populate a claim
- Documents filed against the right claim automatically
- A handler reviews and approves before anything is lodged
Assesses damage
Photos become a costed estimate: damage by panel, type and severity, with parts, paint and labour priced and compared against market value.
- Pre-existing damage flagged and separated from the new incident
- Repair-or-total-loss recommendation with pre-accident valuation alongside
- Image integrity and fraud checks against recycled or manipulated photos
Triages
Your rules are applied to route the claim the same way every time — and the reasoning is auditable rather than a score with no explanation.
- Urgency, information readiness, early coverage signal, fast-track suitability and fraud risk
- Tasks created for the pathway: driveability and towing, cover and excess, estimate review
- Deeper coverage analysis once policy documents are attached
Chases proactively
Clara watches SLA and code thresholds across every open claim and pushes on what is slipping before it breaches, instead of a report showing it afterwards.
- Threshold monitoring across the whole open book
- Escalation before a timeframe is missed, not after
- Handlers can question a claim or the book with Ask Clara
Clara recommends. People decide.
Human oversight is retained today. Every damage result is checked by a desktop assessor and labour rates are still being calibrated against the Australian market.
Straight-through processing follows only once accuracy is proven to your satisfaction, with quarterly audits after that. We would rather tell you where the line is than claim there isn't one.
Want to test her on your claims?
Give us a de-identified sample and we will show you what Clara flags, what she estimates and where an assessor changed her answer.