One live claim record
Insurer, agency, broker, fleet manager and driver each see their part of the same claim, in real time.
Home / Who we serve
Five audiences, one standardWe built this around your world, not ours.
A fleet operator worries about downtime. An underwriting agency worries about its licence. A broker worries about the client ringing again. The workflow is the same; what we put in front of you is not.
- Configured per client and per site
- Role-based portal views
- Pricing model to match the relationship
Choose your starting point
Where do you sit?
Corporate & self-insured fleets
You carry the risk. We carry the claims — first notice, repair, replacement vehicle, recovery and monthly reporting. Per-claim or retainer.
Learn moreFleet management companies
You manage the fleet, we manage the claim. A live dashboard and a per-vehicle-per-month price, with no surprises on the invoice.
Learn moreInsurers
High frequency, complex liability, multi-vehicle incidents — commercial, government and heavy vehicle claims handled at volume.
Learn moreMGAs & underwriting agencies
Claims handled to your delegated authority, with code obligations and the penalties attached to them sitting with us under contract.
Learn moreBrokers & broker networks
One claims front door for your clients, routed to the right counterparty and chased until it moves.
Learn moreNot sure yet?
Most conversations start with a month of claims and a question about where the time goes. That is a fine place to begin.
Talk to usWhat does not change
One operating standard, whoever you are.
Decisions that are documented
Loss cause, coverage and red flags captured, timestamped and auditable on every claim, not just the contested ones.
Australian ownership and data
No parent company setting targets that conflict with yours, and no claim data leaving the country.
Questions we are asked
Before you pick a starting point.
We do not fit neatly into one of these. Where do we start?
Most conversations start with a month of claims and a question about where the time goes. That is a fine place to begin, whichever label fits you.
Can we take only part of the service?
Yes. The service is modular — take the whole lifecycle or a single part of it, such as assessing or recoveries. It all runs on one claim record, so nothing is re-keyed when you add more later.
How is Clarion priced?
It depends on the relationship: per claim or on a retainer for corporate fleets, per vehicle per month for fleet management companies, and volume-based for schemes. We put the model in writing before anything moves.
What happens to the claims we already have open?
New claims move across before open ones do, so there is never a day where a claim belongs to nobody. Reporting runs in both places until you are satisfied.
Tell us what your week looks like.
The quickest way into this is a real example — one claim that took too long, or one report you had to rebuild by hand.