What the hybrid model is
You keep your own claims team and your own control. Clarion's people act as an extra hand, claim by claim, only when you ask.
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Hybrid modelYour system, your people. Our team when you need an extra hand.
Run your claims on the Clarion system. Assign any claim to Clarion's team when you need help, and see everything they do.
- One shared system instance
- Assign and take back per claim
- Every action timestamped in the same record
In short
In the hybrid model, you run your own claims on the Clarion system and assign individual claims to Clarion's team when you need an extra hand — complex claims, external dispute resolution or overflow. Both teams work in the same system, and you stay in control.
What it is
Your team keeps the claims. We take the ones you hand over.
One shared system
Both teams work in the same system instance, on the same claim record. Nothing is handed between systems and nothing needs reconciling.
When clients use it
Bring in help on a single claim, for whatever the reason.
Complex claims
Multi-party, high value or unusual claims that need specialist handling.
External dispute resolution
Claims that move to an external dispute process.
Overflow
Volume spikes, leave or a gap in your team.
Anything else
Whatever the reason, you decide which claims to assign.
You control the system
You decide how it works, and the set-up comes with it.
You control how it works
Workflows, rules, who sees what and who is assigned.
Suppliers and networks built in
The supplier networks come with the system.
Supply chain built in
Repairs, towing and replacement vehicles are managed in one place.
Management built in
Reporting, service levels and oversight are ready to use.
Full visibility of the external help
Every action by Clarion's team sits in the same record as your own.
What they did
Each action and decision on the claim, timestamped.
How long it took
Time against your service levels.
How it compares
Your team and Clarion's, side by side.
Hybrid or full TPA
The same system. The difference is who handles the claims.
Hybrid modelFull TPA model
Who handles claims
Your team, plus Clarion's when assigned.
Who handles claims
Clarion's people.
Who employs the people
Each employs its own staff.
Who employs the people
Clarion.
Authority
You keep it and assign claims.
Authority
You delegate it to Clarion.
Best when
You want control and an extra hand.
Best when
You want claims off your desk.
Who this suits
Clients that have their own claims team and want to keep control.
Larger corporate fleetsFleet management companiesInsurersMGAsBrokers and broker networksSelf-insured organisations
Questions we are asked
The things people check first.
Do I need my own claims team?
Yes. The hybrid model is for clients that run their own claims and want an extra hand. If you want claims handled for you, see the full TPA model.
Can I assign just one claim?
Yes. You assign claims one at a time, and you can take them back.
Can I see what Clarion's team does on my claims?
Yes. You work in the same system and see the work, the timing and the service levels on every claim.
Who controls how the system works?
You do. You decide how the system is set up and who works on each claim.
Can I move to the full TPA model later?
Yes. You can hand more claims to Clarion over time. Ask us how in the walkthrough.
See the hybrid model in 20 minutes.
We show how one claim moves between your team and ours, in one system you control.